Breakthrough Training™ - Programs | Customer Service

Communication Goal Setting Leadership for Managers Personal Leadership Strategic Business Planning Teamwork Customer Service Time Management Success in Sales

Customer Service

“Jeffrey's training of my group was some of the best training I have ever used. My staff actually looks forward to the time we spend with Jeffrey Benjamin. I have seen my team work closer together after every session.”

Norm Pytel, Area Sales Manager, Charter Media

“I’ve utilized Breakthrough Training over a 9 year period at three separate organizations. His ability to motivate and facilitate change is unsurpassed. It does not matter if you utilize his expertise for an hour or a day, you will have gained a new perspective and added tools to succeed.

Richard Vaughan, Vice President,
Wells Fargo

“Jeffrey Benjamin is a top notch speaker and trainer. He has done several speaking engagements and training programs for our membership. He always gets the highest ratings, so that’s why we keep hiring him! Jeffrey will help make your event a huge success. Hire him. You’ll be glad you did.”

Len Stevens, Executive Director, Sparks Chamber of Commerce

“Jeffrey Benjamin recently lead our Management Team through a business development course on teamwork, leadership, and communication. The feedback from my Management Team was extremely positive and will most definitely help strengthen our team dynamic.”

Bill Brandt, Director of Customer Service, Henry Schein

WOW! CUSTOMER SERVICE:
Define & Deliver Your Unique Service Style

This enlightening customer service training program helps participants understand how all levels of the organization contribute to the overall impression conveyed to the consumer, and it offers useful ways to establish a successful relationship.

The program focus is on the necessary tools to create a positive ongoing relationship with customers using proactive, rebound, problem solving and recognition strategies.

EXPECTATIONS:
• Understand how poor service destroys and how superior service creates
• Practice the 5 customer service imperatives that most companies neglect
• Understand, define and improve each process in your cycle of service
• Develop and define proactive strategies that create a powerful company
culture
• Establish rebound strategies to recover dissatisfied or difficult customers
• Cultivate a selling attitude within your company culture encompassing each
member
• Develop a personal action plan that allows you to deliver WOW! Customer
Service

Available as:
Conference & Convention Speaking
Half-day & Full-day Training
Personal One-to-One Training
Executive & Company Retreat